Warranty:All HOIDAA hardware wallets include a 12-month limited warranty covering manufacturing defects. This warranty does not cover damage caused by misuse, improper handling, or unauthorized modifications.
Firmware Updates:All models come with lifetime firmware updates to ensure ongoing protection against potential vulnerabilities.
Customer Support:We provide dedicated support through:
- Email: info@hoidaa.com
- Knowledge Base & User Guides: (coming soon)
- Live Chat: Available during UK business hours (Mon–Fri, 9 AM–5 PM GMT)
Returns:Returns are accepted within 14 days of purchase, provided the product is unopened and unused.
HOIDAA LTD fully adheres to Google’s Financial Products and Services Policy.
Our products are strictly classified as non-custodial hardware wallets and do not provide:
— Cryptocurrency exchanges or brokerage services
— Asset management or custodial solutions
— Staking, lending, or yield products
— Buying, selling, or trading of cryptocurrencies
— Financial or investment advice
We are not a financial institution, exchange, or wallet service provider.
Our devices are purely offline security tools designed to store private keys.
All cryptocurrency-related actions — such as transfers or conversions — must be carried out through third-party services chosen and connected by users at their own discretion.
HOIDAA LTD is a UK-registered company operating in full compliance with relevant data protection and consumer safety regulations.
Legal details can be found in our [Privacy Policy], [Terms of Use], and [Cookie Notice].
HOIDAA is a standalone physical hardware wallet designed exclusively for personal offline storage.
It does not support buying, selling, exchanging, or managing cryptocurrency on behalf of users.
No financial, investment, or custodial services are provided, and HOIDAA does not grant access to any exchange, wallet service, or financial platform.
HOIDAA is a physical hardware wallet.
We do not provide crypto exchange, custodial services, staking, or any other regulated financial activities.
Our solution is fully compliant with Google’s Financial Products and Services Policy.
Company Name: HOIDAA LTD
Company Number: 16470619
Country of Registration: United Kingdom
D-U-N-S® Number: 233825796
Registered Office: 7 Copperfield Road, Coventry, West Midlands, England, United Kingdom, CV2 4AQ
Email: info@hoidaa.com